What is important for effective communication?
- Abstracting is the selection of some details and omission of others. (something left out)
- Inferring means to draw conclusions from evidence.
- Slanting statement is a biased statement. It means that sender of a message puts his personal liking or disliking.
- Stereo Typing the sender of a message treats all the receivers at the same level. This act is called stereotyping.
- Euphemism is a polite word or expression that we use instead of more direct one to avoid shocking or upsetting someone.
- Importance of non-verbal communication
Body organs send the more effective message to the other person than words. Our body, face, eyes, and hand speak much of our personality than oral or written words.
Importance of Appearance
It is our appearance which impresses or detracts a person. Our clothes, hairstyle and the use of adornments give an impressive look to our personality. We are considered a civilized and gentle person. A person wearing the tattered dress or broken pair of shoes cuts a sorry figure everywhere. He sends a poor message to everyone.
Importance of Movements
Gesture and movements of a person indicate his state of mind. Gestures are the translation of one’s feelings. A traffic policeman controls traffic by the movement of his hands. Gestures and movements of our bodily parts may tell others about our attitude towards different things. They tell whether we are worried, tense or relaxed.
Smell and Touch
Odours and artificial perfumes used by a speaker may reveal a lot about his habits and taste. It may affect a receiver greatly. Similarly, the touch of a person communicates our feelings of love, hatred, liking or disliking to the other person.
Importance of our face and eyes
Our face and eyes reveal our hidden feelings to other persons. By smiling, shaking, nodding or raising or lowering our eyebrows, we express our liking or disliking for a thing.
Importance of Surroundings
Surroundings play an important part in communication. They may be a room, a hall or a building. They also include the size, decorations and outward appearance of that building or room. They may be different according to status, culture or country.
Importance of Silence, time and space
Silence on the part of a receiver may disturb our peace of mind. It may irritate us. Time taken by a receiver to reply a message is also very important. A delayed answer may tell the sender with anger or ill will. Space between a sender and a receiver also affects their relationship.
Importance of voice and sound
The volume, tone, and pitch of a man’s voice reveal whether he is brave and full of confidence or he is passive or timid.